Coming to London, Spring 2026
Wednesday 19 March 2025 | Courthouse Hotel Shoreditch, London
Here’s what people said in 2025
It was really a huge joy to join you and the team this week.
The organisation and VIBE was fabulous – you must feel incredibly proud!
Kayleigh Fazan, Founder, The International Retail Academy
The day was fantastic, such great content and so much insight from some amazing people. Thanks for having me, I had a blast!
Jay Lansdown, Experimentation Lead, New Look
An incredible day with Retail Gazette! Connecting with people from the retail industry was truly inspiring. It was a fantastic opportunity to learn about the latest market trends, understand evolving customer perceptions, and explore innovative ideas shaping the future of retail.
Ekta Kumar, Retail Director, Specsavers
Eagerly anticipating the next event
Fiona Parker, Digital Product Manager, John Lewis & Partners
Connect
Experience is everything at our events too - we bring you into the conversation to connect and learn
Debate
Debate what it takes to deliver a truly engaging retail experience
Collaborate
Shape partnerships to support and accelerate your experience strategy
Why join the Customer Experience Debate?
Who should attend?
Senior leaders delivering game-changing retail experiences: marketing, digital, omnichannel, in-store, cx, innovation, loyalty, community, customer, engagement and beyond.
What will be covered?
- Changing consumer mindset: what matters? What’s the magic (and tech) that makes an experience memorable – and what’s next?
- Community and concepts: uncover the authentic interactions and experiences that build brand-leading community and loyalty
- Blurring the lines: seamlessly delivering a next-level experience across digital, physical and social destinations
In partnership with
