Wednesday 19 March 2025 | Courthouse Hotel Shoreditch, London
Elevating retail experiences for next-level consumer connection
Experience is everything. It’s the journey that connects your customer to your retail brand. It’s the seamlessly interconnected physical and tech-led interactions along the way. It’s the way you make them feel and it’s the sense of community and reward that drives loyalty and repeat visits. Be ready to deliver game-changing retail experiences that will captivate your customer at every touchpoint.
Connect the dots between consumer needs and innovative experiences – virtually, IRL, and everywhere in between. Learn from industry-shapers; build connections and partnerships; and deliver next-gen experiences that keep consumers coming back for more.
The Customer Experience Debate is free-to-attend for retail leaders and decision makers.
Connect
Experience is everything at our events too - we bring you into the conversation to connect and learn
Debate
Debate what it takes to deliver a truly engaging retail experience
Collaborate
Shape partnerships to support and accelerate your experience strategy
Why join the Customer Experience Debate?
Who should attend?
Senior leaders delivering game-changing retail experiences: marketing, digital, omnichannel, in-store, cx, innovation, loyalty, community, customer, engagement and beyond.
What will be covered?
- Changing consumer mindset: what matters? What’s the magic (and tech) that makes an experience memorable – and what’s next?
- Community and concepts: uncover the authentic interactions and experiences that build brand-leading community and loyalty
- Blurring the lines: seamlessly delivering a next-level experience across digital, physical and social destinations