World Cafe Round Table Preference

Taking place in an informal cafe setting, participants join in small groups to discuss two topics of their choice. Discussion rounds will last 20 minutes; each will be facilitated by a professional host and supported by a raconteur from the industry. The first group sets the agenda by sharing their own comments, which the second group will then add to, challenge and build upon. Facilitators will each have 2 minutes to share outcomes from their table at the end of the conference.

Please choose from (scroll to the bottom to make your choices):

Getting Staffing Levels Right: Today, Tomorrow and in Five Years’ Time

During this roundtable, the group will discuss expectations for how this need will develop over time, exploring shared challenges surrounding labour shortages and sharing helpful insights and quick wins to keep an engaged and happy workforce, optimised by technology.

Cutting Costs without Compromising the Customer

If the cost-of-living crisis has taught us anything, it is the importance of being able to offer excellent quality at affordable prices. During this roundtable, the group will explore strategies for cutting costs and driving efficiencies, whilst keeping a customer-led approach.

Hosted by Dan Meader, COO, Opia

Greenwashing is the Past: Good Growth is the Future

During this roundtable, the group will discuss the importance of building better and improving every layer of the business from within to support a healthy, sustainable future for business, brand, planet, and consumer!

The Personalised Customer Experience – A Necessary Evil?

Consumers can be contradictory beings – demanding a seamless and intuitive customer experience, but then getting (unjustifiably?) cranky about how their data is being used. During this roundtable, the group will discuss the pros & cons of data personalisation including how much the consumer understands about how cookies are used, and best practices for personalisation education.

Optimising Digital Commerce for the Future Consumer

During this roundtable, the group explores the benefits of implementing digital commerce both for the consumer and the business, and how they can make it a reality within their organisation.

Hosted by Endava

How to shift up your ecommerce business to business to meet shifting consumer needs

Unexpected turbulent economic times and mixed signals from the market results in little margin for error for retailers as they adapt their strategies to ride out a potential economic downturn. History shows that resilient organisations – those that adopt a clear long-term vision for and commitment to growth mindset, as opposed to those that focus only on efficiency and dramatically

reduce spending during downturns – are much more likely to come out stronger from a crisis. Taking a platform approach to the current economic situation allows businesses to grow in spite of the triple squeeze.

Led by:

Jessica Christenson, RVP of UK, IE and Nordics, Mirakl
Larry Bowen, Head of Marketplace, Decathlon

Meeting Gen-Alpha in the Metaverse

Generation Alpha (the first generation wholly born in the 21st Century) have grown up in a world where electronic technology, social networks, and streaming services dominate their leisure time. So, for retailers trying to engage with this group, where better to be than the metaverse? During this roundtable, the group explores how to create a digital universe with the future consumer in mind.

Led by:

Simon Clarke, CIO, Clarks.

Innovation: Is a Faster Horse (Actually) the Answer?

We’ve all heard that famous Henry Ford quote: “If I had asked people what they wanted, they would have answered, “faster horses”.” During this roundtable, the group will explore the merits of innovation vis-à-vis customer feedback today; vs innovation based on prophetic vision for a better future.

Hosted by Dive Without Fear.

The rise of live shopping: how retailers can make the most of it

Zoom, Teams and the like have become a core part of how we work, and consumers are increasingly expecting to have the same one-to-one connection whilst shopping too. That is why many big retailers from Dunelm to Currys have embraced 1-to-1 video shopping so customers can get advice and see product demonstrations from store staff and product specialists.

Join our roundtable to find out how your business can use live video to engage with the future consumer in a hyper-personalised way as we share ideas and best practice to ensure you’re making the most of this emerging sales channel.

Presented by Lee Cash, Commercial Director,  Conferwith.

In partnership with