Breakfast Roundtable

Delivering Comfort, Efficiency and Operational Excellence in Retail

The unprecedented temperature changes the UK has experienced in 2026 throw into sharp relief the absolutely vital job that HVAC systems play in delivering comfortable and efficient retail spaces. And with potentially greater volatility heading to our high streets in the years to come, this subject looks set to be an indefinitely key issue for the industry.

So, what does a truly high-performing and future-ready retail environment look like, and how do you successfully maintain it? It’s this subject that we’ll get to grips within this session, presented by Retail Gazette in partnership with Daikin.

Along with a group of your peers, we’ll explore the key challenges facing estates and facilities leaders today, from addressing uncomfortable working environments and enhancing customer comfort, to maximising dwell time within commercial spaces.

Attendees will have the opportunity to share experiences and discuss strategies for overcoming common operational challenges, including responding quickly to maintenance issues, ensuring product and parts availability, and future-proofing HVAC infrastructure to support evolving business needs.

  • Date : Wednesday, 11th November
  • Roundtable : 08:30 am - 11:00 am, The Ivy Market Grill, Covent Garden

Key discussion topics include:

  • Creating comfortable working environments that support employee wellbeing and productivity.
  • Enhancing customer comfort to improve experience, engagement, and dwell time.
  • Minimising operational disruption through responsive service and maintenance strategies.
  • Driving energy efficiency and sustainability while controlling operational costs.
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