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Efficiency Debate Agenda

Wednesday 25 September

11:30AM – 12:30PM | REGISTRATION & BRUNCH

12:30 – 12:35PM | WELCOME FROM RETAIL GAZETTE
Delivered by Gemma Goldfingle, editor, Retail Gazette

12:35 – 1:10PM | KEYNOTE FIRESIDE CHAT
Kick off the day with a relaxed and candid fireside chat with an industry leader on how they are approaching business transformation to ensure an efficient, future-proofed business in a tech-led, fast-moving, agile retail environment.

1:10 -1:40PM | IN CONVERSATION
Top-down efficiencies: short-term costs, long-term goals
With the retail industry hinting at increasing board-level support for longer-term, efficiency-led technology, supply chain and ESG transformation, how can your business shape a smarter view around the partnerships and relationships that will enable this? Uncover the challenges and opportunities of looking through the lenses of growth, innovation and efficiency, and the tough decision-making inherent in driving change. Gain an insight into the process of shaping a slicker, more streamlined, cost-efficient retail business for the long-term.
Hear from: Simon Geale, executive vice president, procurement, Proxima – part of Bain & Company

1:40 – 2:20PM | PANEL DISCUSSION
Shaping collaborative, cross-functional retail efficiency: transformation via test-and-learn

  • Exploring what a successful approach to retail efficiency entails: removing silos; pulling together across different functions; understanding what’s working, what’s not, and the team ingredients needed to deliver transformation
  • Looking at culture and workforce opportunities from a different perspective: how to be clear about your proposition and strategies, and how to shape and empower your teams to make that work
  • Embedding clear cross-functional metrics: what will help you save costs, streamline and drive growth at every step of the journey?
  • Supporting a test and learn business mindset: seek out areas of demand and resilience, learn from failures quickly, and avoid wasting time on solutions that don’t work
    Panellists include:
    Alfie Meekings, former director of transformation and change, Selfridges

2:20 – 2:50PM | NETWORKING & REFRESHMENTS

2:50 – 3:40PM | IDEAS PODIUM
Hard-hitting snapshot sessions: gain curated insights into the innovative tech and partnership opportunities that can boost efficiency.

Stream 1: Operations & Logistics

14:55-15:15 | Streamlining across the supply chain

15:20-15:40 | Streamlining across the supply chain

Stream 2: Procurement & Finance

14:55-15:15 | Aligning cost and growth

15:20-15:40 | Aligning cost and growth

Stream 3: Tech & Innovation

14:55-15:15 | Embedding transformational change

15:20-15:40 | Embedding transformational change

3:40 – 4:10PM | NETWORKING & REFRESHMENTS

4:10 – 4:45PM | INDUSTRY DEBATE: Defining efficiency: cost-cutting, culture or change?
In an economic climate where maintaining margins is an increasing challenge, two industry leaders debate what efficiency means to retail.
1. Efficiency = a culture shift | Hear from: Helen Dickinson, CEO, British Retail Consortium
Driving efficiency is about creating agile and responsive organisations with empowered and diverse teams; responding to the pressures on business and the labour market by helping people navigate greater automation, more tech, more AI: a step change and culture shift in how roles are evolving within the industry. Better jobs. Better contribution. More social value. Shaping agile businesses with cross-functional teams.
2. Efficiency = growing profit | Hear from: Vineta Bajaj, CFO, Rohlik Group
Driving efficiency is about laying the ground for long-term profitable growth. It’s about eliminating excess cost, transforming business processes to find performance improvements, eliminating silos, streamlining systems and processes, responding to consumers and shaping a business for the future.

4:45PM | AUDIENCE LIVE VOTE
Vote as we take the pulse of the room: where do your priorities around efficiencies lie?

4:50 – 5:25PM | PANEL DEBATE
Investing in operational efficiencies; implementing technologies; maintaining experiences

  • Better planning, better visibility, better customer experience: exploring how to align consumer demands for speed, availability and convenience with business objectives for costs
  • Investing in the areas that make people shop: identifying emerging technologies and AI-led ways of streamlining services
  • Exploring the ever-evolving role that data and analytics play in reducing consumer touchpoints and offering personalised services: building in efficiencies without losing experience

5:25 – 5:30PM | AUDIENCE LIVE VOTE
Benchmark against peers as you reveal the tech you’re investing in to drive efficiencies

5:30PM | CLOSING REMARKS
Delivered by Gemma Goldfingle, editor, Retail Gazette

5:35PM
| DRINKS & NETWORKING