Future Consumer Debate Running Order

Tuesday 14 May


  • 11:30-12:30

    Registration & Brunch
    Jail house bar
  • 12:30-12:35

    Welcome From Retail Gazette
    Delivered by Gemma Goldfingle, editor, Retail Gazette
  • 12:35-13:10

    Opening Scene Setter
    The Future Consumer: a new era of omnipresence

    Consumer interactions, behaviours and demands are constantly shifting. How can retailers prepare for the future? When digital meets physical meets demographic demands, where do you focus? Is the GenAI hype real? Drill down into the needs, behaviours and values of the future consumer, and ensure your strategies align with this new era.
  • 12:35-13:50

    The Big Debate
    The next shiny thing: should retailers adjust their demographic focus, or stick to what they know?

    We’ve asked two leaders within the industry to take a side in our debate, and stick to it - and we’ve chosen the question on everyone’s lips. Can any retailer afford to ignore the younger consumer: Gen Z, Gen Alpha and beyond? They will argue their case, and vie for your vote.

    Featured speakers:

    Amy Harman, head of customer marketing, Hotel Chocolat
  • 13:50-14:20

    Networking & Refreshments
  • 14:20-15:00

    Retail Rules Roundtables
    Deep dive into the future consumer

    Join peers for our expert-led roundtables; drill down into the future consumer and what they are looking for, and share insights into how retailers can deliver. Zoned focus areas to choose from include:

    - Data and AI-led innovation
    - Digital transformation
    - Next-gen omnichannel.
  • 15:00-15:40

    Panel Debate
    Tech of the future: what’s relevant for retail?

    Diving into the tech and data that will allow retailers to operate differently and attract future loyalty. We’ll explore innovative ways that retailers are working (from AI-led personalisation to gamification, immersive experiences and beyond), as well as discussing what’s emerging, and how this will continue to evolve across both digital and physical platforms in the future.

    Featured speakers:

    Paul Hornby, digital customer experience director, The Very Group
  • 15:40-16:10

    Networking & Refreshments
  • 16:10-16:45

    In Conversation
    Elevating experiences and overdelivering on expectations: meeting the future consumer
  • 16:45-17:25

    Closing Panel Debate
    Everything, everywhere, all at once? Building retail resilience and captivating an omnipresent customer

    Digital disruption, changing demands and consumption patterns, and challenging economic times call for an agile approach to business:

    - How do you ensure you shape - and transform - your retail business to captivate your consumer?
    - Continuous improvement in a continuously changing environment: from new products and platforms to harnessing data-led opportunities, or refining what you do best
    - Connecting on a deeper level: exploring and optimising the importance of storytelling and brand values to the future consumer

    Featured speakers:

    Ron Sachs, commercial director - shopping, Deliveroo
  • 17:25-17:30

    Closing Remarks
    Delivered by Gemma Goldfingle, editor, Retail Gazette
  • 17:30

    Drinks & Networking
Wednesday 15 May


  • 09:30-10:00

    Registration Tea & Coffee
    Jail house bar
  • 10:00-11:00

    Future Consumer Think Tanks
    Kick off the day by picking one of our unique Chatham House rules sessions: deep dive; real talk; real insights, all off the record. Our speakers will share their expert insights for 20 mins. Attendees will then connect with speakers around tables to discuss further.

    Think Tank 1

    Gen Z: Future-proof and diversify your business by bringing Gen Z into your teams

    Featured speakers:

    Sara Brennan, positive business director, Pentland Brands
    Kian Bakhtiari, founder, The People

    Think Tank 2

    The Mid-Lifer: no longer an overlooked demographic?

    Featured speaker:

    Lina Chan, director of women’s health, Holland & Barrett

    Think Tank 3

    The Eco-Conscious consumer and the future of consumption: a mindset shift?
  • 11:00-11:30

    Networking & Refreshments
    The Future Consumer: a new era of omnipresence
  • 11:30-12:10

    Panel Debate
    Challenger insights: building retail’s gamechangers

    Take the chance to gain insights into the brands, retailers and consumer approaches that break the mould in terms of passion, product and proposition, and leave with insights that can help you capture the attention of a future consumer - as well as the challenges inherent in doing so.

    Featured speaker:

    Shani Oslerne, international expansion director, Astrid & Miyu
  • 12:10-12:55

    The Big Interview
    Future focus: big challenges mean bigger plans
  • 12:55-13:00

    Closing Remarks
    Delivered by Gemma Goldfingle, editor, Retail Gazette
  • 13:00-14:00

    Lunch & Networking
    Connect and close the event with your peers

In partnership with